Privacy Policy
Last updated: 1 September 2026
This Privacy Policy explains how we collect, use, store and protect your personal information when you use this website.
1. Who We Are
This website is owned and operated by [Company Name] (“we”, “us”, “our”), with its office at [Address].
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
By using this website or submitting your details to us, you agree to this Policy. If you do not agree, please do not use this website.
2. Information We Collect
Information you provide. When you complete a form, call us, or contact us by email or messaging service, we may collect your name, telephone number, email address, city or location, and any other details you choose to share with us.
Information collected automatically. When you visit this website we may collect your IP address, browser type, device type, operating system, pages viewed, time spent on the site, and the source that referred you to us.
Information from third parties. Where you reach us through an advertisement or a social media platform, we may receive limited information about how you found us.
Information we do not collect. We do not request or store bank account details, card numbers, or government identity documents through this website.
3. How We Use Your Information
We use your personal information to:
- respond to your enquiry and provide the information you have requested
- contact you by telephone, SMS, messaging service or email in connection with your enquiry
- maintain a record of enquiries received
- operate, maintain and improve this website
- understand how visitors use the site and measure the performance of our advertising
- comply with our legal, regulatory and tax obligations
We do not sell your personal information to third parties.
4. Legal Basis for Processing
We process your personal information on the basis of the consent you provide when you submit your details, and where we have a legitimate business interest in responding to and following up on enquiries.
Where consent is required by law, we will ask for it clearly and you may withdraw it at any time.
5. Sharing Your Information
We may share your personal information with:
- our employees and authorised representatives, where required to respond to your enquiry
- service providers acting on our behalf, such as website hosting, email, form handling, customer relationship management, and communication services
- analytics and advertising platforms, as described in section 6
- professional advisers, including accountants and legal advisers
- regulatory or government authorities, where we are required to do so by law
We require anyone who handles personal information on our behalf to keep it secure and to use it only for the purposes we specify.
If our business is sold, merged or reorganised, personal information may be transferred to the acquiring party, who will remain bound by this Policy.
6. Cookies and Similar Technologies
This website uses cookies. A cookie is a small text file placed on your device that helps the website function and helps us understand how it is used.
Essential cookies are necessary for the website to operate correctly and cannot be switched off.
Analytics cookies help us understand how visitors use the site, which pages are viewed, and where visitors leave. This information is reported to us in aggregate.
Advertising cookies allow us and our advertising partners to measure the effectiveness of campaigns and to show relevant advertisements. These are governed by the privacy policies of the platforms concerned, which we do not control.
You can control or delete cookies through your browser settings. Blocking essential cookies may affect how parts of this website work. You can also adjust advertising preferences within your accounts on the relevant platforms.
7. Communications
If you contact us through a messaging service, your message and contact details will be visible to us and will also be handled under that service provider’s own privacy policy.
We may record telephone calls for training and quality purposes. Where calls are recorded, you will be informed at the start of the call.
You may opt out of marketing communications at any time by replying to any message with a request to stop, or by writing to us at [Email Address].
8. Data Retention
We retain enquiry information for [for example: three years] from the date of your last contact with us.
Where a business relationship is established, we retain relevant records for the duration of that relationship and for [for example: eight years] afterwards, in order to meet legal, tax and accounting requirements.
We will delete your information on request, unless we are required to retain it by law.
9. Data Security
We apply reasonable technical and organisational measures to protect personal information, including secure transmission of data, restricted internal access, and password protection of the systems we use.
No method of transmission or storage is entirely secure. While we take these measures seriously, we cannot guarantee absolute security. In the event of a significant breach we will notify affected individuals and the relevant authority as required by law.
10. Your Rights
Subject to applicable law, you have the right to:
- request access to the personal information we hold about you
- request correction of information that is inaccurate or out of date
- request erasure of your personal information
- withdraw consent previously given
- opt out of marketing communications
- raise a grievance with us, and escalate to the Data Protection Board of India if unresolved
To exercise any of these rights, please contact us using the details in section 12. We will respond within [for example: thirty days].
11. Grievance Officer
If you have a complaint about how your personal information has been handled, please contact:
Name: [Name] Designation: Grievance Officer Email: [Email Address] Phone: [Phone Number] Address: [Address]
We will acknowledge your complaint within [for example: forty-eight hours] and aim to resolve it within [for example: thirty days].
12. Contact Us
[Company Name] [Address]
Email: [Email Address] Phone: [Phone Number]
13. Children
This website is intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.
14. Third-Party Websites
This website may link to websites operated by others. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.
15. Changes to This Policy
We may update this Policy from time to time. The date at the top of this page indicates when it was last revised. Please review this page periodically.